|
Questions About Our Web Site and Ordering Our Products
Touch of Mink and Dermac Labs consider your satisfaction our top
priority. To that end, we have tried to make your web shopping experience as pleasant as possible.
Below is a list of questions and answers that we hope will help make shopping on our site as easy
as possible. If you do not see your question in this list, please feel free to send us your question
using our feedback form.
General Browser and Site Questions
General Ordering
Privacy and Security
Shopping Cart and Checkout
What browsers can be used on your site?
We have made every effort to make our web site browser neutral. It has been tested with Internet
Explorer, including IE5.5, Netscape browsers, and the latest Mozilla and Opera browsers.
Our site uses basic
HTML that should be interpreted similarly by most browers, however due to the differences in how
many browsers render basic HTML, you may find some problems or unusual behavior that we did not
find in testing. If so, please use our feedback form and let us know.
Please include the problem, what page the problem occured on (please copy the URL from the address
or location bar on your browser), what browser and version you are using, and what operating system
you are using. We will do our best to correct any problems you might come across.
Back to Top
Help! I'm using Opera and I cannot add items to my cart!!
Click on the "File" menu, select "preferences" option, select "connections", and under "Browser
Identification", choose any browser except Opera.
Back to Top
Your graphics look terrible. I can hardly tell what your header graphic is.
AOL users may see the header and footer graphics looking really dithered or blurred and may not
be able to read the links on the header or footer graphics. The reason is that AOL turns on image
compression by default and this can sometimes cause unpredictable results. Consult your AOL help
reference for instructions on turning off image compression if it is doing strange things to
images.
Back to Top
I have purchased products from your old web site. Do I need to
create an account on your new site?
Yes, if you have not ordered from our new site before, you will need to create an account. The
reason for this is that our old web site did not use customer accounts. Once you have created
an account, you will be able to login using your email address and password the next time you
want to place an order.
Back to Top
What if I'm not satisfied with your products after I receive them?
Dermac Labs is so sure that you will be completely satisfied that we stand behind our products
with our money back guarantee. Please read our guarantee for more
information.
Back to Top
Why do I need to create an account to buy from you?
We use customer accounts on the Touch of Mink web site so that we can offer specials to
repeat customers. Periodically, we feature specials on our products that we like to pass on
to those who've used our products before. In addition, by having our customers log into an
account when they order, we are better able to answer questions about the order and follow up
regarding any problems or issues you might have regarding your order.
Back to Top
Do you have a list of shipping prices?
Our list of current shipping prices can be found here.
Back to Top
When will the order I placed on your web site be shipped?
Orders are processed and shipped within 5 business days.
Back to Top
What countries do you ship to?
Currently we only ship to the USA and Canada.
Back to Top
Can you ship to PO Boxes?
Yes!
Back to Top
How is my private information kept secure while being sent over the internet?
Touch of Mink uses SSL (Secure Socket Layer) encryption to securely transmit your personal information
to our web site from your computer. Our web site uses a Thawte certificate to inform the browser that
the site receiving the secure information is actually our web site. Thawte is an internationally
recognized internet security firm whose certificates are used by many popular stores on the web. You can
view
Thawte's web site for more details about our Thawte SSL certificate.
Back to Top
Ordering products over the internet makes me nervous. Can I call instead?
Absolutely. If for any reason, you are nervous about ordering products over the internet, please
feel free to call us and place your order over the phone. The toll free number is
1-800-547-9164. We are open to take orders M - F from 7:30am - 5:30pm Pacific Time, and
Sat 9am to 1pm Pacific Time.
Back to Top
What do you do with my personal information?
Dermac Labs never sells, rents, or gives our customers personal information to anyone. Your
privacy is our priority. Your personal information is only used to provide shipping and contact
information for your account. Please view our privacy and security policy
for more information.
Back to Top
Where is my credit card number kept?
All of our customers credit card numbers are stored offline, and are not accessible through
our web site. Repeat customers will be able to
choose to use a credit card already on file. You will see the last four digits of your card number
to remind you which card you currently have on file.
Back to Top
Why do I have to enable cookies to use your web site?
We use cookies on the Touch of Mink web site to associate your browser with your account and
your shopping cart. We do not store any personal information in the cookies, nor do we store
any of your cart or ordering information in them. Using cookies enables us to provide repeat
customers with information on specials as well. We do not use cookies to track your browsing
activities, we only use them to associate your shopping cart with you and provide repeat
customers with information on our specials. Dermac Labs and Touch of Mink never use web
tracking services, and we never sell our customers information. Your privacy is extremely
important to us. Please see our policy on cookies for more information.
Back to Top
How do I add an item to my shopping cart?
Items can be added to your shopping cart from any one of the product pages. Below each product
description is a list of different items available for that product (such as a 6 oz. bottle
or a 12 oz bottle). Click the "add to cart" link next to the item size and price description to
add that item to your cart.
Back to Top
How do I view or edit my shopping cart?
If you have added an item to your shopping cart, then on the "home" page or any of
the product pages, you will see links under the "Shop our Site!" menu on the side for
viewing or editing your cart. You can edit your cart by using one of these links and
changing the quantity of an item. Also, if your shopping cart is not empty, when you are
viewing any of the product pages, you will see your shopping cart at the top of the page.
You can use the "edit cart" link on your shopping cart to change item quantities.
If you want to remove something from your cart, change
the quantity to 0 (zero). When you click one of the "Update Cart" buttons, your changes
will be saved. You must use one of the "Update Cart" buttons, or else the changes
you made to any item quantities will not take effect.
Back to Top
How do I checkout once I've added something to my shopping cart?
If you have added an item to your shopping cart, you will see your cart at the top of the
page on the product catalog pages. On the cart is a link to "Checkout". Also, there is a link
to "Checkout" from the "Edit Cart" page.
Back to Top
|
